💰 Refund Policy
1. General Information
We want you to be satisfied with your purchase. Therefore, we provide a fair and transparent refund policy for our eSIM products.
2. Eligibility for Refund
A refund is only possible as long as the eSIM has not been activated or installed.
Once the eSIM has been used, a refund is excluded.
3. Refund Amount
If the requirements are met, we will refund 100% of the purchase price.
Refunds are made in the same cryptocurrency used for the purchase (LTC or BTC).
4. Refund Process
To request a refund, please contact our support via:
Telegram: @autoacts
Shop ticket system
Please provide your order number and the wallet address to which the refund should be sent.
5. Processing Time
Refunds are usually processed within 48 hours after verification.
The final credit depends on the respective blockchain transaction time.
6. Exceptions
Partially used or activated eSIMs are excluded from refunds.
Refunds can only be processed if the customer can be clearly identified.